Shipping & Returns Policy

Kraft de Kashmir is an e commerce company dealing in various Kashmir based Artisinal use products like Pashmina Shawls, Stoles, Kurtis, Kashmiri Phirans, Suits, Saffron, shilajit & home decor products. Kraft De Kashmir is the brand name of the company Impoexpoin private limited. We primarily sell via website & instagram & we are catering to clients globally.

We offer free shipping on all products, within India, with minimum Order of 899 INR. All charges including shipping, Octroi and other taxes will be borne by us. The customer only pays for the value of the ordered products.

• We ship products worldwide. However delivery charges may apply depending upon your location.
• Most orders are shipped within 4 to 7 working days. In case of certain locations, delivery times may vary.

Our refund and returns policy lasts 10 days. If 10 days have passed after the product delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as saffron, shilajit cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 
Impo Expo pvt ltd (Brand Name – Kraft De Kashmir), C/O Iqbal Shah, Opp KC Plaza, Residency Road, Jammu, Jammu & Kashmir

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at kraftdekashmir@gmail.com for questions related to refunds and returns.